Dan’s December 2025 update [linked here] addressed getting them enabled for legacy beta testers:
The November 2025 update [linked here] announced snapmarks developments:
Beyond that they’ve said that not all machines are able to get snapmarks turned on; they’ve never fully explained why or how to tell if you’re affected by that. We’re largely in the dark except for this:
You can always contact support as a one off but I’d think it would be in Glowforge’s best interests to tell us if there’s some relatively simple rule about this. Maybe by serial number? If they tell us how to figure it out it’ll head off (frustrating) support calls. This is exactly the type of thing that Glowforge front line support agents fumble all the time.
Or heck enable the snap button for everyone, and if you try to select it it says “sorry, your machine doesn’t support snapmarks.”, then without skipping a beat offer an upgrade path to a new machine.
Some marketing guy, hopped up on caffeine (we think): IN-PRODUCT UPSELLING BABY!
I’m not the world’s expert on anything really but from a usability standpoint this sort of obscured pattern is just not good for lots of reasons.