Software not responding

Community Support
1

Hi is anyone having trouble with their software - I am unable to move things around or even select anything

9 Likes
2

Yes, have tried all morning. I cannot select, move anything as of 9am, 8/5/21

1 Like
3

Same. Whatever they did in the update last night screwed the interface up. Im dead in the water right now with two weeks until a major convention. Im not happy.

1 Like
4

As a work around, it seems you can hit refresh and select/move one item before it stops working… Not sure if you can move one item, refresh and move another. Worth a try to see if that will get you going until its resolved.

1 Like
5

Yep looks like it’s affecting almost everyone. We are ALL dead in the water. I wish someone from GF would at least post something about it here.

4 Likes
6

Same. Thought it was my browser, however, I’ve tried a few different ones with the same result. Can’t select anything.

7

Same. UGH.

8

Glad its not just me, I was refreshing but then when you select the material everything moves and you cant fix it. Hope they fix this fast. So glitchy.

9

The words new and improved = cost twice as much and will last half as long

1 Like
10

The update process here is a joke. “Lets update the software durning the week and see what happens. How bad could it be?”

1 Like
11

Has anyone gotten a text notification of the issue from GF yet, or have a link to the status?

1 Like
12

Here’s the status page: https://statuspage.glowforge.com/

Pretty useless, since it says everything is operational :frowning:

13

If it says operational, it must be true!

14

I found if you open your work it will let you move 1 time and then click on the hand or arrow and then move work 1 move at a time

1 Like
15

Same problem here… and it even shows “No Artwork” even I open previous printed file… :frowning:

16

Mine wont even let me do this. Some items are moveable, others are not no matter what I click on, refresh, etc…

17

Someone said that a work around is viewing the screen at 25%, and then widely selecting the object. Most of the time, I was able to select an object this way, and was able to move it where I wanted it to go.

18

doesn’t work!

19

me either, this is not right they need to respond to this issue ASAP

20

same here! Did you know they were doing a update last night? if so where did it tell you?
tx