Oh wow. Y’all responded so quickly! Thanks and so sorry for the delay
Check your belts and rails for any debris-- that’s the easiest potential fix.
You can also turn off your machine and gently move the gantry forward and back, and the head from side to side, and see if you feel any bumps or resistance that might clue you (and Support) in on where to look for the issue.
Well, I think this is it. For starters, the left belt is a lot looser than the right. But I think you pointed me to the main culprit that explains all of the issues I’ve had since I got this machine. One of the two black wheels behind the laser head (that rolls along the extrusion - I think a v-wheel?) is cracked, so it gets hung up as it’s getting pushed further from the extrusion and then snaps back when it passes the crack. I’m not sure how well you can see it, but here’s a video: https://drive.google.com/open?id=12fwcz6BLerSQ65VT8uSmGsujDlW1H27P
Are you willing to post your art here (just the score lines are needed)? If it’s not in your art it looks like …exactly what @geek2nurse just posted so I’mma gonna stop typing here
It’s looking like it’s a physical issue, but I’ve attached the SVG that I uploaded to the GFUI just in case.
The engraves appears to be ok, just the cuts and scores as you say. Very weird.
With what I shared above, I think maybe it’s because the engrave was small enough that it was able to move back and forth without hitting the crack in the wheel. Does that sound right?
Need to see the file for any further evaluation. It’s going to be a process of elimination.