I have gone through the various troubleshooting protocols and the FAQ page and cannot get the machine to send a wifi signal, get to the teal button status, and it will not center the laser head. It will turn on, run the fan briefly, and move the laser a fraction of an inch every 10 seconds for a total of 5 movements.
Did you just get your Glowforge and are trying to set it up for the first time or are you just now experiencing this problem after it working before?
Pressing and holding the hardware print button on the right of the machine for ten long seconds does not give the teal color?
I’m so sorry for the trouble.
Can you try removing all the material from your bed and let me know if you’re still having trouble?
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.