Starting point for my cut is WAY OFF

[4stvfx]

This problem started off small and somewhat forgivable, but this is ridiculous… it’s cutting no where close to where I placed my design. I don’t know why, but I feel if this was done in a dedicated software rather than my browser, it would be placed perfectly…

[rpegg]

Your post is a complaint and not a problem report. If you wish assistance of any kind, a detailed explanation with the steps taken and preferably pictures are needed.

[mpipes]

How We Troubleshoot

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag. But if you do, we’ll get you back to creating amazing things as quickly as possible. Some of you have asked to learn more about how we solve problems for customers. Here’s some of what we do to research and solve problems as quickly and efficiently as we can, as well as some sm…

[tim1724]

Which browser are you using? There are some bugs where the position of the bed image can be shifted significantly on some browsers. It happens in Firefox and Safari and probably some others. I’d recommend using Chrome if you aren’t already.

As of the last day or two Safari is working fine for me at zoom levels of 66%, 100%, and 150%, but the bed image is shifted significantly to the left at 200% and above. It is more subtle and less consistent in Firefox, but is frequently a problem there too. This bug doesn’t seem to affect Chrome.

[GrooveStranger]

Those bugs are going to keep biting people. Maybe they should pop up a warning when you aren’t using Chrome. Letting you use a browser with known bugs that can waste materials is not a great user experience.

[jaz]

Thanks for reaching out. I’m sorry you’re having trouble with your prints.

We’re still improving our layout and alignment, so your print may appear offset from where you put it by up to a quarter inch. For the most accurate alignment results:

• Use Proofgrade materials
• Enter the thickness of the material if it’s not Proofgrade
• Use material that is not warped or tilted
• Place your design near the center of the bed
• Reboot the machine if you see the alignment drifting

If you’re still seeing a large offset, please do the following:

1. When the print finishes, without moving your artwork or your material, take a screenshot of the workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
2. Send us the screenshot along with the date and time of the print

[jaz]

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.