Hi @rebekah.iam. I’m sorry to hear that you’re running into some trouble with your Glowforge getting stuck while centering and receiving the error message that the camera didn’t take a picture. I will be happy to work with you to get this resolved.
I’m having some trouble locating your Glowforge by your email address associated with your Community account, so I have sent you a separate email to help me locate that. Can you let me know once you have received my email and I’ll look forward to hearing back soon. Thank you!