Stuck focusing when powering on

Ive used my new pro for 3 days, made a couple of things, large learning curve or me, turned it on today and and laser head is stuck in center and says focusing?..forever, ive powered on and off at the switch, unplugged it, etc. nothing. Any help is much appreciated.

Try the following things: Turn the machine off. Remove all material from the bed. Gently slide the printhead to the center and forward so that it is directly under the lid camera. Turn the machine back on.

If that doesn’t work, read through and try the items in this thread: Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support 😲


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.