I have been trying to fix an issue on my glowforge where it will fail to autofocus after every job I run. I focuses correctly when turning on and setting up the initial job but after completing that job it gives me the yellow button and says autofocusing forever. I have reached out to glowforge and after inspecting the pins of the ribbon cable attached to the print head they said they couldn’t help me remotely and said I needed to ship it to them ($200) to estimate repair cost (if they could fix it). I cant afford that this time of year with buisness hopping like crazy so I started working my way back from the print head starting with the ribbon. Sure enough I found where the ribbon has rubbed through and a wire is exposed.
Does anyone know where to get a replacement 20 pin ribbon? I made a jumper across the ribbon break for now which is keeping it running, for now.