There are step by step instructions to test for most issues (cable or wifi seems to be the most common with centering issues). Unless it’s a broken cable, then there’s not much support will be able to do that hasn’t already been covered here on the forums so fingers crossed it’s WiFi and you won’t need to replace a cable!
Ive wasted an entire day because of it… so pissed. Dont understand why they cant have a regular customer service… even if Ive got to talk to some dude in india… still beats the whole send and email then sit around waiting to see if they respond…
You’re going to want to start your own P&S thread if you want the staff to get back to you - but in the meantime, follow the same instructions posted above. First check your clips, then check your WiFi - the majority of connection problems that new users have end up being WiFi.
I get that you’re trying to help and I thought you were staff… I posted the results… sorry if Im being an a-hole but this is frustrating as hell! Lost an entire days work, and probably a really good customer, plus the damn thing is still not working.
FYI, Staff responses will be in yellow - plus they say “Staff” on the tag next to their name.
I get the frustration - but figuring out what’s wrong is the first step. You really don’t want it to be something that requires staff to intervene - because a) it takes longer for them to reply and b) if you have to get it repaired you’re talking at least a month or so!
So, the results I’m talking about are step 4 on the 2nd set of instructions I linked to - under:
“We’re not finished! If the trouble continues, could you please run one more test? This test requires a laptop or desktop computer. If possible, try these steps from a laptop computer placed on top of your Glowforge (and on the same Wi-Fi network) for the most accurate results.”