There are step by step instructions to test for most issues (cable or wifi seems to be the most common with centering issues). Unless it’s a broken cable, then there’s not much support will be able to do that hasn’t already been covered here on the forums so fingers crossed it’s WiFi and you won’t need to replace a cable!
I’m so sorry you hit a snag.
The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
[image]
If any of the clips are open, ensur…
I’m so sorry you’re having trouble. It looks like you might be having Wi-Fi issues.
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
Turn off the computer, phone, or tablet that you’re using
Turn off your Glowforge
Unplug your modem
Unplug your Wi-Fi access point
Wait one minute, then plug everything back in and turn them back on
1. If that doesn’t work, we have two more suggestions that often make a big difference:
Improve t…
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