We have almost given up on this thing. The recommendation from support it to buy a new ribbon, but without the logs, there really isn’t a reason to think there is a problem with the ribbon. LEDs work and the only fix so far is power cycling, which makes it work 1 out of every 20+ tries, regardless of whether I’ve opened or closed the device in between power cycles.
One of the ribbon clips was partially open, which we thought it was the solution, it wasn’t, it just coincidentally worked after closing it, only to stop working again.
If we don’t have ready access to logs there isn’t much troubleshooting to be done and I don’t want to spend weeks waiting to get a new ribbon (that looks annoying to install)
Cleaned this thing thoroughly and the first few cuts were noticeably better, but if I have to power-cycle this thing dozens of times for every print and I have a bunch of prints to make, this thing is going to fry.
If ribbon is faulty, why isn’t there some notification?
If ribbon is faulty, why are LEDs working? Ribbon might be mid failing, how can I tell? Visually inspection doesn’t show much.
If there is an issue with ribbon seating, why does power-cycling occasionally fix it?