Stuck on centering, focusing, helllppp

Community Support
12

Didn’t mean to attack you. Just getting frustrated.

1 Like
13

I had the same thing happen to me this weekend but was able to get it unstuck through a series of power cycling, browser closes/reopens, restarts with lid up & lid down and head under the camera before powering on. Something fixed it but I’m not sure what so it doesn’t help you, but you’re not alone. I’d gotten used to it just firing up & ready to go that when it didn’t I was ticked because I was trying to get stuff out for my wife’s school holiday crafts fair Saturday night. It is super frustrating when it doesn’t just work.

2 Likes
14

I’ve been trying the exact same cha-cha of random restarts, reboots, different power-on scenarios, etc. Haven’t managed to unstick it in days. But good to know that it might/could/possibly be unstuck.

Sadly, no reply from Support yet.

15

I’m so sorry you hit a snag.

The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

  2. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

  3. Close the lid.

  4. Turn your unit back on and wait for it to calibrate.

Let me know how it goes!

16

I have a plus and I’m experiencing the same issue since yesterday. Contacted support and still waiting to hear back from them

17

You need to follow the instructions in the post above, and provide the info in a new thread of your own or in reply to the email you got back from support with a case number.

18

@ben1 Ben, you are of absolute ZERO help giving people your opinion of a business being ran off a glowforge. If you have no support for the thread topic, keep your opinion to yourself about what tools to use for a business.

@millerwa52182 i’ve had the same issue for about 5 hours now. No resolution on my end either. I noticed your’s started 3 days ago and other post had issues yesterday. Have you had any luck with your support ticket or GF?

1 Like
19

Support responded 3 posts above yours. You should follow the instructions provided there, then share your results in a separate thread (or via email directly to support).

20

Ya i just triple checked in case i missed something. Problem is it doesn’t recalibrate afterwards.

I’ll post it in a few thread tho. thanks efly.

1 Like
21

It’s unfortunate we’re seeing more of this issue.

I wish support would post a more detailed “official” troubleshooting flowchart. A lot of the responses in this forum are from members who’ve been here a while and have compiled a list of standard responses to common issues.

I assume you’ve seen this: https://glowforge.com/support/topic/troubleshooting/stuck-calibrating

22

Ya it’s not even 9 months old and i’m pretty careful opening the lid and not to overextend it.

Support is definitely lacking from GF’s side. It’s unfortunate indeed, especially since most of their customer base is largely based on the company is US based.

1 Like
23

I just got my glowforge this weekend and set it up tonight. I’ve done everything from cleaning, rebooting, resetting WiFi, etc. and it is stuck on centering! I’m so anxious to get this up and running for a few last minute Christmas orders. I’ve checked the connections around the camera and lid too-everything seems right! Any other remedies? This is a brand new machine and it is stuck on centering too!

24

Try all the things in this post: Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support 😲

If none of that works, you’ll need to open your own thread here in Problems and Support, since doing so opens a support ticket, and there can only be one customer per support ticket. :slight_smile:

25

Wow that sucks @tausha.

I started the thread and i got an email stating they’re replacing the black cable on the lid. Hopefully it comes in soon but i’d recommend doing the same. Keep an eye on your email since they want an address and phone number to ship the cable to.

Hope it works for you soon.

1 Like
26

Thank you for your help! I hope it helps!

27

Have you opened a thread here in Problems and Support? Since this opens a support ticket, and each support ticket is attached only to one customer, you’ll need to open your own thread to get your problem addressed. (If you’ve already emailed them, then you’ve opened a support ticket and don’t need to start another one here, as that just slows things down.)

28

I requested help but no resolve yet. I even connected my glowforge to my hotspot and I cannot get the machine to work. It just stay n centering for so long. I have yet to be able to use my brand new machine :frowning:

29

Just write in to support@glowforge.com or start a new thread and we will get to you as quickly as possible. You can also look here in the mean time to get you pointed in the right direction! https://glowforge.com/support/topic/troubleshooting/wi-fi

30

I see you already emailed us about this and we are working on it there, so I’m going to close this topic.