Our GF was working just fine and suddenly it stopped working when I went to put in new material for the same cut/engrave that just finished. For the last 24 hours, it’s been stuck on either Centering, Scanning, or Focusing. Prior to that, my only issue was with things lining up and I was planning to try to run a calibration test, but got an error saying there was no image and to clean the camera. Things I have tried:
Reset computer, GF, modem, router many times
Tried different combinations of wi-fi networks, including hot spots, for computer and GF
Turned on the GF with the lid open and laser under the camera - got some movement thrice, but got an error saying it hit something and to check the bed for any obstacles, bed was emtpy
Checked all the clips on the lid - all in place
Cleaned all lenses and blew canned air over chip boards
Checked ribbon cable and pins
As I was writing all of this, I had the lid open and when I closed it, the laser moved around like it was going through the warm up cycle and banged into the front of GF again, like a loud bang. This is the third time it did that and this time it didn’t stop when it hit, there was another loud noise as it tired to move again.
yes it can be frustrating but at least they do eventually address everybody’s issues . They definitely have more of hand in the upkeep of software and any issues that arise which makes the available help limited but I do like that it wasn’t just haded off . did you try a different computer?
The issue you describe sounds very much like a black ribbon cable failure.
Support can take up to three business days to respond. They might ask you for clear pictures of the connectors where that cable is connected, so if you want to post those here or send via, that would streamline their response when they get to this thread. It is likely they will need to send out a replacement for that cable.
If it does end up being the black ribbon cable, I suggest ordering 2. That way, if it fails again, you have an extra. I replaced mine a while back and it’s been working great, but I have 2 extras on hand considering that it has a track record for failure.