It is stuck on “cooling” even though it is mid 60’s in the room. After I finished a print the button turned yellow. I turned it off and let it sit for a while and tried again and still the button is automatically yellow. I’ve searched forum and tried everything mentioned.I have emailed support@glowforge and sent pictures of both ends of the connection of cable to the laser head and my exhaust set up, but I thought it wouldn’t hurt to post in here as well just in case. I sent the original email yesterday and received the automated response, but I’m behind on orders and also have a show coming up so the sooner I can get it figured out the better.
I’ve let it set overnight
Cleaned the fan
Cleaned the air assist fan
Made sure the exhaust hose isn’t obstructed
Made sure the ambient temp isn’t too warm
Made sure there are no obstructions on the right side by the air intake vents
Light turns yellow as soon as the fan kicks on after powering on.
Laser head does not move.
I’ve checked connection of the white cable to the laser head.
Powered off and restarted my computer.
Cleared browser history.
disconnected from wifi then reconnected.