There was a performance issue this morning that has been resolved at this point, according to the Status page.
What time (and time zone) did you run the print with the charring? Pictures of the results will also help. Support will probably want to take a look at your logs. (This sounds like it might be something else besides the slowdown that everyone experienced this morning.)
If you want to run a few other tests while you wait to hear from them… the tests at this link sometimes eliminate other issues and can help you to narrow down what the problem is. If you’ve already done parts of them, just let them know the results before they check the forum.