Stuck on Preparing to Print / Now saying offline

Community Support
2

A staff member will be here ASAP and they can look in your logs - but in the meantime there are things you can check.

  1. Is the material in your bed full of holes? Try a fresh sheet.
  2. Any bright lights/windows shining on your bed? Try with that off.
  3. Have you rebooted your router recently? It could be a WiFi issue - especially with the fully offline. Some routers “upgrade” to 5Hz when you’re not looking and the :glowforge: only works at 2.4Hz…

Here’s a walk-through of #3 along with some more things to try!

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