Stuck on Scanning 2020 edition

[geek2nurse]

Are you using dark / shiny material? That can confuse it.

Also if too much light is shining into the machine – try covering it with a towel or something.

Otherwise I’d try the stuff in this post:

Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support

Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it. If you want to start running through a process of elimination to eliminate other causes whil…