@glowforge, @dj1, @info10, @janebynoe We try to keep to one topic per post in the Problems and Support section. Can you create a new post with this question? If you’ve already reached out to us via a topic or email, we’ll reach out to help you troubleshoot there.
@russk
I’m so sorry your unit has been having trouble calibrating. The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
- Turn off your unit.
- Open the lid.
- Using both hands, gently roll the laser arm to the front of the unit.
- There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
- If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
- If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.
- Close the lid.
- Turn your unit back on and wait for it to calibrate.
Let me know how it goes!