Turns On, But Says lid open when its not! Help

[deirdrebeth]

Here you go - instructions from staff with pictures

Stuck on scanning during start up

@glowforge, @dj1, @info10, @janebynoe We try to keep to one topic per post in the Problems and Support section. Can you create a new post with this question? If you’ve already reached out to us via a topic or email, we’ll reach out to help you troubleshoot there. @russk I’m so sorry your unit has been having trouble calibrating. The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections: Turn off your…

and also

“Lid Open” message when lid is closed

I’m so sorry to hear you’re having trouble. Could you please do the following for me? Power off your Glowforge Open the lid and front door of your Glowforge Remove your crumb tray Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door Close the front door and lid Power your Glowforge back on If you’re still receiving the Lid Open message without the crumb tray installed, please take a look at the following photos a…

If you get those done and posted here it’ll speed up Staff’s response time