Stuck on Scanning mode

my printer is stuck on the scanning mode. Despite shutting it all the way down and completely logging out and back in.

I have did a reset and setup again and still stuck on scanning mode.

The laser is not moving at all.

Can anyone help?

Here’s a nice comprehensive list of things to try:


I see you already emailed us about this and we’ve sent you a response with next steps there, so I’m going to close this topic.

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