So I am stuck scanning now. Been this way off and on all day.
What is going on GlowForge. You have had a great in product for me until recently. When I want to laser cut I want to do it right then. I am reading you guys are pushing updates. is this what is delaying is with the scanning and calibration issues recently.
I have removed the crumb-tray and turned it off and on several times. I have unplugged it, I have checked that they lens is clean. I was able to get one test through this after noon. Now but as soon as it was done I have been stuck in scanning.
It is NOT a wifi issue. It would be real nice to have a wifi single strength pop up window on the screen so we can see that before you reply back to people that is what you are seeing in the logs.
Okay. A couple other things – make sure nothing has changed that could interfere with the wifi signal (one person put a metal plate near the GF to keep their magnets on, and that caused the problem). Also you could try changing the wifi channel – sometimes that fixes it.
long shot, but did you try turning off the glowforge, opening the lid, and then turning it back on while leaving the lid open? I just read about an issue with cloud updates and initial lid-closed calibration interfering with each other (although it’s not an issue I have seen personally).
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.