Continuing the discussion from Shipping date on glowforge.com/account:
@dan I have now been waiting 12 days for support to respond to my email with very specific cancellation and upgrade questions. Despite having escalated to you twice, I still have no response.
What’s going on? Could you please have support respond to my questions in a timely manner?
I understand that the recently announced schedule slip has placed a heavier load on your support team, but it’s ridiculous that I’ve been waiting this long for answers.