September 21, 2017, 2:06am
When Staff replies to a Problems & Support case, can they please be required to use the Staff tag rather than Owner, or Regular, or what have you. It’d be nice if it’s clear that the response/request is from a Staff member rather than another Muggle like me.
I would like to second this at least second time suggested to staff:
coming in from a long vacation and catching up I’m noticing a lot of the P&S topics closed by
@staff but the member closing either has an automated owner title or no title. It would be helpful to ensure 100% of these people have ideally the icon/badge indicator and the staff title but should at least have the staff title set.
At a minimum they should not have an owner title set as it provides the appearance of a non-official person providing an official action.
As a search for people with sta…
September 21, 2017, 1:15pm
Oops! Didn’t mean to double/hijack the request.
it was mostly ignored before. I was hoping to emphasize your request.
September 21, 2017, 6:17pm
There is the Staff Tag, Staff Title, Shield Icon, and Avatar bug. Good variety, little consistency.
All the staff have the
tag, but you have to click their profile to see that.
Not all the staff have changed their
title to Staff.
Only a few staff use the Shield Icon in their name, or the Avatar Bug, although
@dan and @bailey use both, as well as having the Staff Title set.
Is the shield to protect them from slings & arrows?
September 21, 2017, 6:25pm
have had outrageous fortune, and if the shield is protecting them from slings and arrows then it follows that they have indeed taken arms against a sea of troubles, and mean to end them.
September 21, 2017, 9:35pm
Thank you both for the suggestion. The Customer Success team is now titled and badged appropriately.