I find it a bit disappointing that we can’t purchase a compact filter a la carte. I am also finding the fan and air hose to be an in-adequate set up, lots of bad smells. It’s a shame to not be able to use our very expensive equipment because if an e-commerce update that hasn’t happened? When can we expect to be able to purchase the compact from the site if we didn’t pre-order the filter?
1 Like
Yes, I dont understand why we can’t order the compact filter if we have the Glowforge already but didnt pre-order the other filter. I feel like we should get priority or at least the same treatment as new orders.
Maybe I should order another Glowforge and add the compact filter then try to return the Glowforge but keep the compact filter. Maybe that’ll work and it’ll be much quicker lol.
1 Like
you’d think the people who were first on board would get priority… I prepaid on day 1 for pro with filter sadly I barely check the updates anymore.
There are a few software or user issues I’d like to see happen like being able to with a few clicks add a cut line around an object or the ability to download an item I scan in the GF so I can edit it better (scanning and editing is really crappy)
Did you miss the sign up list to switch?
I must have.
Any news on general availability? My neighbors showed up yesterday with noise complaints, torches, and pitchforks. being able to close the garage door would ease the tensions.
3 Likes
@aidan, I asked Dan about this, and he said that “if you had a filter on pre-order”, you can now send an email to support@glowforge.com and they will let you switch it out for a Compact Filter.
Unfortunately this doesn’t necessarily apply to those who didn’t already have a filter on pre-order. (No help with pitchfork bearing neighbors yet I’m afraid.)
3 Likes
Hello,
I work for a school district and recently purchased a Glowforge Pro (end of March) but the new stand-up filter was not an option when our order was placed. I have been waiting for the filter and was checking to find out what the new release date for the old filter was when I learned that the new filter model was released. If I had know the stand up filter was going to be an option I would have waited the 2-3 weeks for it’s release and purchased the Glowforge with the filter, and apparently I cannot purchase until it’s released to be sold by itself. I need the filter as we are moving the Glowforge to and from our bus garage in order to use it. What can Glowforge (company) do to assist us in purchasing a filter?
They likely won’t see your message here. Have you written an email to support or tried the live chat?
If you have already ordered a Glowforge filter with the Glowforge, they will let you switch to a Compact Filter by sending an email to support@glowforge.com.
But they are not yet taking orders for the Compact Filter alone, so if you didn’t pre-order it, there is not a method in place for purchase yet.
Has there been more shipments of the Compact Filter since the original announcement? I filled out the form on Feb 13th to switch to the Compact Filter but apparently I didn’t make the cut for the first batch shipped. I can’t seem to find an estimated ship time for the Compact Filter anywhere in my account like there used to be with the original GF Filter.
It seems ironic that the substitute filter (offered to alleviate the frustration some buyers had with delays on the original filter) has also not shipped in half a year.
I’m starting to think these filters are made from unicorn flesh.
1 Like
gluten free unicorn flesh
1 Like
Uh-oh, they have shipped all of the original “swap out” orders for people who signed up on the list, so if you had one on order and wanted to change it for the Compact Filter, they likely misplaced the notice. Send an email to support@glowforge.com and let them know you are still waiting on it.
Wouldn’t surprise me. I ordered my GF on September 2015 but didn’t add the GF Filter until June 2017. I had a delivery date on my account that kept getting postponed like everyone else.
Then one day in early 2018 my air filter disappeared entirely from my account history. It took several weeks and emails with Rita to get this sorted. I even provided her with the credit card transaction info from my bank, but somehow the order had just gone “poof!” on their end. Finally, @Rita did some magic on her end and added the filter order back to my account manually.
When the Compact Filter was announced, I filled out the form (Feb 13, 2019) and have been waiting ever since. @Dan said there was a limited supply and it was first-come, first-served for the first batch. I assumed they were still waiting for more from their supplier. I had no idea they were supposed to have all been delivered by now. 
This was the thread when my order disappeared.
Yep, let them know and explain what happened like you did here. I’ll bet you anything that the manual intervention early on messed something up somewhere. They’ll get you squared away.
1 Like
Wow! You’re some kind of forum ninja. When do you find time to eat sleep or do real work? It seems you reply instantly with helpful info on each and every thread. Thanx.
I hope the folks at Glowforge give you some sort of kickback or other benefits for all the service you provide to us all on their behalf. Maybe they need to put you on their payroll. 
2 Likes
Nope…couldn’t take it anyway, wouldn’t be fair. (I do this to keep myself out of trouble.) 
1 Like