There’s still ZERO transparency whatsoever from the Glowforge folks. I emailed customer service and cc’ed @dan in my email. One of my questions was (verbatim) “Why is there a new delay? It’s ridiculous that the backers are essentially being told ‘oh it doesn’t work as well as we hoped.’ WHAT exactly is wrong with the current Glowforge batch?”
First, got a quick response from Dan, which was nice, but it was the same rubber-stamped response I heard in the email message and the forums, so aside from the personal email address from Dan, nothing was different.
Next, there was the message from @Rita , which said this (verbatim as well):
“I’m sorry that we haven’t provided a satisfactory answer regarding the reason for the delay. Unfortunately, the message in the letter below is accurate, “We are not ready to start producing in quantity yet.” There’s no single issue that stands out. If you’d like, you can see Dan, our CEO, speak about this directly in the recording of the Q&A we did on Friday: Dec 2016 Glowforge Q&A”
In other words, Dan and the folks at Glowforge are still REFUSING TO BE TRANSPARENT AND GIVING CONSUMERS THE RUNAROUND despite the requests from the consumers that (rightfully so) feel mislead and strung along.
• There’s NO explanation as to why the delay happened, aside from the same cookie-cutter explanations.
• There’s NO explanation as to why the delay wasn’t foreseen earlier than TWO WEEKS before the promised shipping date
• There’s NOTHING done to placate the consumers that are upset with the constant delays and lack of transparency: some freebie materials don’t exactly make up for the lack of transparency
• The phrase from @Rita is deeply troubling: “There’s no single issue that stands out.” Oh really? So seeing as there are multiple issues that are contributing to the delays and quality issues, why not LET YOUR CONSUMERS KNOW??? It’s deceptive and deceitful to promise a product, then realize you bit off more than you can chew, and keep stringing consumers along with promises and ‘freebies.’
I’m sure that myself and others would’ve felt differently if the process went something like this (for example):
Delay 1 happens, response from Glowforge is: “The issue was ABC, we fixed A and B, and we hope to have C fixed within the next 6 months.”
Delay 2 happens, response from Glowforge is: “Issue C is fixed, but it brought up the unexpected issue of D. We brought in the following people to help address and fix the issue. The unit will be delayed for another 6 months, and as compensation for the delay, all the consumers that preordered units (both US and international) will receive the following xxxxxxx as compensation.”
Etc, etc, etc.