I need some help! All settings are correct however I get the same message when trying to print on any material. The camera lens is clean. I’ve tried everything in the book! This is the error message I get.
“The material was not measured correctly. Please ensure the top surface of your material is between 1.5” and 2" (50 mm) high, measured from the metal plate on the bottom of the printer.
I am creating a design on a cutting board. Its not a material issue. The thickness settings are right. We are not using Proofgrade settings because the “proofgrade” material is not a match. But it happens even when trying to cut on proofgrade materials.
I have engraved before without the tray. It was a task then but it finally worked. I did the same process this time but it just won’t do it. The cutting board is just a smidgen to thick with the tray in. I really didn’t think it was going to be so complicated when the tray is out. Thank you for your information. I have read some of it and will reading the rest in a bit. All information is appreciated!