This is BS! Dealing with these issues constantly is costing me revenue!

[loribnance]

Is this something you’ve done before and not gotten the error message?

Have you taken out the crumb tray? If the cutting board is sitting on the machine bottom without the crumb tray, it’s likely to be too low, which could lead to the error message. This might help:

Tutorial: How to cut without the Crumb Tray (Honeycomb)

Tutorial: How to cut objects too thick to have the honeycomb in place The GlowForge has a maximum material thickness it can cut through, but there is a maximum thickness you can even put on the honeycomb (crumb tray) even if you are surface engraving as the laser has a limited focus range of 0.01" - 0.4" *** above the surface of the honeycomb at the time of this tutorial. But let’s say you wanted to engrave something thicker that fits quite nicely inside the GlowForge but not with the crumb tray…