Can you let us know what happens when you try this:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
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If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
If any of the cables are misaligned in the clip, take a pho…
These are the photos they request.
There are also other things you can try:
Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it.
If you want to start running through a process of elimination to eliminate other causes whil…
Be specific about each of these, and post the answers here. The more information you provide ahead of time the less time you’ll have to wait for suggestions from a staff member. If you hold off, then when they get here they will ask for this information and move on to helping the next person - so it really helps you to give as much detail as possible!
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