Trying to be patient

qa

#1

I am trying to be patient. Getting harder every day! Just saw a post of an email going to someone who ordered a basic on February 16. I ordered a basic on October 8th. No email. I am not mad someone is getting their glowforge, I am disappointed there seems to be no way of knowing even approximately when I will receive my email. No way to plan anything. I understand there is some secret sauce. If I had some idea what that sauce would be maybe I would have done something different. Venting!


#2

I hope you get your email soon. You have some great plans for it and have stuck around for a long time.

The planning is a challenge especially if you are needing to take work off or doing vacation.


#3

I suspect that once they start to get better after a few hundred, they’ll start getting more regular for everyone.


#4

I ordered in September… also anxious to get mine, but happy for everyone who is getting the email. So many projects lined up!


#5

One would hope so. I think they need to ship an average of about 95 a day, from this day, to hit their dates. As each day goes by when they ship less it goes up of course.


#6

I don’t really understand that either. I ordered Oct 30 2015 and do not expect to receive one anytime soon. However, I believe that if you gave up the money first then it should be coming in the order the money is paid, more of a first come first served.


#7

Lemme tell you… I now have a Glowforge and I have no idea why it’s me and not you. I wouldn’t try to apply too much logic to the shipping order… you’ll get a headache. But, please believe me when I tell you it’s worth the wait.

To help take your mind off of it, here’s a picture of some baby wolves frolicking in the snow…

Seriously, hang in there! Yours is being built as quickly as possible! :slight_smile:


#8

Thanks for the cute wolves. But I’m sorry if I have to say - “really?”

Your quite lucky to have a machine and we all understand that, but to say “You’ll get a headache and look at these “wolves” instead Mr. dougwolfson.”

Not my idea of a condolence my friend, as a mater of fact, it sounds a bit insulting. Kind of like - “Hate that for you, but mine is awesome”


#9

I ordered just before noon on the first day. I too am sadly waiting for my E-mail. it’ll come but the waiting is an act of endurance some days. But once I get the E-mail all this will be forgotten like a bad dream.


#10

Sure thing!


#11

I very much want and need my machine for a variety of purposes and while the wait has been excruciating I’m thinking of it like a giant super duper Christmas. I paid that thing off so long ago that in my kind this Glowforge will be “free!” It will show up like magic and I can finally get to making all the projects for my company that I’ve been sitting on, and those projects will earn money, so it’ll be like a giant fantastic parade of awesomeness.


#12

I am waiting patiently as well and have no intentions of giving up. Mine has been paid off for a couple months now as well. Is more that I just don’t understand the thought process. By the time I get mine I will be on sea duty again and wont get to use it as much, so I hope my wife takes it and runs with it so that if there is anything wrong with it during the warranty period it can get fixed.


#13

If the timing works out glowforge can be your secret santa in July?


#14

Outstanding attitude! Nice counterpoint to some of the feelings people have about being abandoned. :slight_smile:


#15

I feel you! I ordered a Basic + Filter on September 14… I think 3 hours in!


#16

September 24?


#17

Yeah, sorry typo. On my phone. =)


#18

I appreciate you remembering what my plans are for the glowforge. I am excited, just confused about timing of deliveries.


#19

I saw the same post on Facebook about a guy who ordered in February 2016 so I instantly came here. I thought this can’t possibly be true, someone who ordered AFTER the 30 day campaign is getting a production unit shipped to them? I hoped that it was just a troll teasing us.


#20

That post on Facebook was the reason I posted here. I wish someone from staff could shed light on this.