U.K. delivery countdown begins

I don’t think so because the duty is raised when you import it, so the exchange rate used is for then, not when you bought it.

Pretty much knocks out the compensation for the delay. As ever the “giveaways” from GF are pretty much worthless overseas.

Moduslink is the company that does proofgrade fulfillment. Materials it is.

Yup, confirmation email from GF arrived this afternoon, along with access to catalog and shop :slight_smile:

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Have just been charged £35.83 Government charges and £11.25 brokerage fee for ‘the total value of all Duty-based fees of 0.00’ for the proofgrade delivery.

How does that work???

The proofgrade package is worth 150$. Thats why we also had to pay import taxes for a “free product”. At least that is the way I understand it

They just announced here: International ProofgradeTM shipping that they are going to reduce the invoice for the GF by $150. You still get double brokerage charges though and UPS seems to charge more than 20% VAT.

To be fair, even if this were a ‘gift’ there’s VAT payable in UK, and it can’t be a gift as it’s between a company and a person. So have paid unto Caesar and all of that, and will hopefully see it at some point tomorrow. Still waiting on ‘the big one(s)’ though :slight_smile:

Yep. Just paid €52,69 on customs charges for the proofgrade in NL.

haven’t managed to work out how I’m supposed to pay these charges yet.
Do I get an invoice, pay at the door…?

Oh, and still not had a shipping notification from GF yet. Proofgrade came two days ago, but nothing on the actual unit itself yet, sent the response 6 days ago now.
Have to wonder if I ever will, or if a UPS van will just turn up, find I’m not in and leave it in the nearest hedge.

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Hey @palmercr with all due respect to @rachaelw they stated:

But as previously posted I have the proofgrade invoice that shows invoice total $0 and shipping $73.23. The Glowforge invoice sent with the unit shows the full amount of $3495 plus shipping of $478. No $150 adjustment anywhere, not sure what difference that would make. I did email them a week later to clarify as specifically for the UK I have seen people with no charge and someone charged more than me, but no response yet, which is understandable as they are probably busy dealing with other issues that take priority. I’m actually fine either way with it, but others have asked and I feel we should aim for some form of consistnacy no matter the answer. I’ll keep you all posted when they do respond.

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Yes I assumed @rachaelw meant that is what they would do going forwards after it was raised as a problem by you.

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I had UPS notification and paid online, but apparently, you can pay at the door too.

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The up side is they are not going to drop it and run like they often do the US. They have to hang around for the money.

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Day 8, no GF yet

Excited dance here - UPS have just asked for import fees - £344.85 for those that want to know (Basic). GF due to hit doorstep on Monday! Guess who will be hitting refresh on the tracking number constantly… IT’S IN THE COUNTRY - not half an hour away and they’re intending to deliver on Monday - whaaaattt? Have to see about that!

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Great! Happy for you :slight_smile: Makes me exited about our GF as our golden mail arrived also 7-8 days ago! Refreshing mail every five minutes :wink:

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Hey Neil, I just saw that someone else in the UK PAID £429.04 and £42 for shipping. Since VAT should be consistent. Can you say what % duty you paid? I definitely like to be paying £344 and not £429 is possible.

I don’t know what duty % it is as I don’t know what the amount the GF is listed as - UPS not that informative on the online payment side. Only £11.25 brokerage charge though.

Do you not have paperwork in the box which lists a value for the Glowforge? It should be what you paid, less $150 (they were discounting the GF to offset the value of the proofgrade).