My first few cuts with my GlowForge Basic went great, including on some non-proofgrade material. Tonight though, when I was attempting to cut some materials, nothing is cutting. Not even remotely close to cutting. This is including some “utility paneling” that measures .102" thick, as well as Proofgrade Medium Draftboard.
Several passes through each material at 100% power yield no result.
I have read through the Troubleshooting topic, as well as the instructions for clearing debris from the tray and for making sure the tray is correctly placed, as seen here:
I’ve also turned the unit off and on multiple times allowing it to re-calibrate itself - all to no avail.
I’ve also noticed that tracing is off to the right of the actual trace as well.
I’ve attached a few images showing the issues, as well as linking to a video of us trying to cut out a ruler from Proofgrade Draftboard.
Video of the entire job: https://goo.gl/o21U2X