Update to the update: We'll sell replacement tubes (discussion)

thank you @dan and @staff! I am always cautious about posting my opinions here, but I was really concerned. This is a great solution for those of us in the states, and hopefully your international customers will be able to see a way forward!

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I’m out of likes. But that’s okay. I would still like to personally thank you for hearing us and acting so quickly to resolve the issue.

I take back almost all of the bad things I was thinking about you. :wink:

I believe Hermione Grainger put it best when she said ā€œConfidencioso Restoro!ā€ …or uhh… something to that effect.

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yeah, something like this, but better

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good news, and thanks for coming up with a response that should satisfy most everyone.

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I think we should have a successful campaign and receive a great product first, before this gets put on a shirt.

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Your fast and good response was overshadowed ONLY by the actual good news. Thank you so much, Dan and crew. The forum was actually rumbling here and now I think I hear the faint sounds of dancing.

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t-shirt contest for best t-shirt made with a glowforge

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I was taught that the measure of a person is how they handle adversity, how they handle disappointment, how they handle a storm…

@dan, in the last few months, you have shown true equanimity and grace in the face of what must have often felt to be a very personal onslaught. I am impressed.

Thank you for all your hard work. I continue to grateful for the opportunity to own and use a Glowforge.

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They will sell parts, just not a drop in replacement.

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Thanks for the kind words all. I don’t feel like they’re deserved, but they’re appreciated.

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You won for my favorite quote of the day …

… I would buy that t-shirt!

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rofl this was so me too!:joy:

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yeahhhhh that’s pretty great.

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This is awesome. I’ve been off the forums for most of the day, but I’m glad to see a resolution so quickly! I’m going to go catch up to numerous now irrelevant posts.

Just an FYI @dan, I’m still willing to be a local certified tech. :wink:

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I’m willing to let @chadmart1076 be a certified tech … in Paris and Australia!

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Australia is a pretty big place… almost the size of the USA.

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Weeeee doggie that’s good news. Thanks for getting back to us and listening. My faith in you guys has been bolstered.

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Sorry. Too little, too late, too many delays. Finally for me it wasn’t just the tube, but the kicking internationals to the end of the que and a very poor quality support ticket responce. I just lost all faith.

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Thank you for the swift decision & response.
Now we can focus on all the great news in that update!!

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