I’ve extracted some data from the last few days of use in order to investigate further. In these logs we have a record of the average signal strength the Glowforge is capturing from the network it’s connected to. On average, this signal strength has been low over the last week, with average strength at around -69dBm as of today. For more context, on networks with very good signal strength, this will often run closer to -30dBm. A signal strength at -70dBm or lower would be very difficult to stay connected to.
That being said, I’d be happy to take a look at the logs from your unit. There may be something in there that helps explain the behavior you’ve been seeing.
Collect Unit Logs
Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
A .zip file should download to your computer
Reconnect to your usual Wi-Fi network and email the .zip file to firstname.lastname@example.org
Please let me know if you run into any difficulty with these steps.
Possible Power Supply Problem
If the problem isn’t explained by wireless trouble, or something in the logs, it is possible there is a problem with the power supply.
When the motors and the laser stop, but everything else continues, the power supply may need to be replaced. Rebooting may temporarily resolve the problem.