(I’ve already emailed support about this, but I’m hoping that someone else has encountered this issue and knows if there’s a simple solution)
I got my glowforge last week, and since then I’ve been able to make a couple of things from the proofgrade materials. But, whenever I try to use non-proofgrade materials, I get a big error overlay “We’re sorry…”. My glowforge then goes to “calibrating the head” mode, and gets stuck there until I power cycle it. (Seriously, it was there for 20-30 minutes before I gave up last time)
Has anyone else seen this problem? Any ideas about how I could resolve it?