What does a second-hand Glowforge buyer need to create a Glowforge account?

I sold my Glowforge yesterday and also shipped it yesterday. It turns out it might be delivered tomorrow. The buyer is, understandably, anxious to get to start using it so they/we need to know what is required of us to transfer ownership.

I sent an email to support with specifics about this sale (subject: “I sold my Glowforge and it’s scheduled to be delivered to the buyer tomorrow”) but I’m guessing other people may be curious as well. Do you need to call the original owner? Do you need to call both of us? Should a seller send a “I have sold Glowforge serial number XXXXX” to support@glowforge.com? Would a certain subject line help with sorting? Is any other information required? If the Glowforge hasn’t been activated yet can the buyer just connect to app.glowforge.com?

(Sorry if this has been spelled out before, I don’t recall having seen it.)


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.