Wheel of fortune engrave?

fail
frame

#1

So in my standard production of “death frames” for my wife’s animal hospital, I crank through about 20 of these frames at a time. I have magnets on the bed and I just engrave, open, put a blank one in and hit print without changes. So bizarrely one of them did a partial engrave (ignoring all but 2 complete letters???) No idea how letters in their entirety got engraved and other letters got forgotten (this was the 14th in line so I know the file is good)


The one above is the prior one that just came out and the fail is the lower.


#2

Note the magnets essentially serve as a jig so I don’t have to worry about placement. You can see one peaking out on the side


#3

UPDATE: It did it a second time. I then reloaded the browser and the problem went away (just hit cmd-R and pressed print). Interestingly it took significantly longer to motion plan on the refreshed version, but it worked. So I am back in business, but if you could do a post-mortem exam of the logs to figure out the bug?


#4

Thank you for letting us know about this. Did this print complete and have a post-print image load in the app, or did you cancel it by opening the lid before the image reloaded?


#5

The second time I cancelled since I knew what I was seeing. The first time it completed with a post-job image


#6

Thank you for your patience while we investigate this issue. Have you experienced this again?


#7

Nope


#8

Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.