My Glowforge Pro has been down since last Wednesday. I was told on Thursday that I needed a black lid cable and that was it!!! I have replied to the same email asking when is my part going to be delivered to no vain! I’m extremely disappointed with Glowforge support. I had to remove 90% of my products from my site due to not being able to fill orders!! I’m also a premium member! So now I’m paying on a 6k machine with a monthly subscription and no customer support!
If I would have know Glowforge was not reliable I would have never place my trust an business on this company! I expect a email today!!! And my part to be overnighted to me!!! This is ridiculous.