20$ per month?

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#1

I tried searching, but couldn’t find for the life of me what date that offer started with the 20$ per month credit in the store til you get that email.

Anyone know offhand?


#2

It was with the December 2016 Announcement.

I’m guessing that was Dec 31st and March 31st since they were the published dates.


#3

I believe it was with the December update/email/delay.


#4

I believe it was Dec. As others have said. But why are you worrying about that? You should be making stuff! :hugs:


#5

This is correct.


Discussion of June '17 update
Discussion of June '17 update
#6

So no matter how I add that up, it’s more than $20 total, which is all the credit I appear to have. Am I thinking about this incorrectly somehow?


#7

Sounds like you need to email support.


#8

Yeah… I just thought there was a chance I’m just thinking about this wrong and I’m only entitled to $20.


#9

Like everything Glowforge…the credits were automagically applied to the totals in the cart…at least that’s how they worked with the PRUs. But I never knew they were in there until I went in to pay for the order.*

Check the final page when you place your order.

*(That was back in beta for the store though…things might have changed since then.)


#10

Yeah… But I got:


#11

Oh…yeah that happened to me too when the first order was more than the amount of credits I had on hand. I had to knock mine down by a couple of bucks to bring the total down under the credit amount.

(Don’t think i ever reported it either…it was very early in beta.)

It doesn’t do that any more…it might be a function of having a credit card on file…you definitely should shoot a note off to support. They might need to look at the link between payment info and what is happening in the store.


#12

Yeah, I did. Just hate to bother them if I’m just being a moron. So I wanted to check with others first. :wink:


#13

Oh yeah, I hear that. And since I had no idea what I was doing for so long, I frequently torture myself that I wind up being the center of their luncheon discussions and Friday amusement sessions…or whatever they call them.

“Did you see what she sent in yesterday?” :smile:

(just kidding)


#14

Thinking his original question was because he only has $20 credit and @Tom_A is assuming it should be at least $100 because of $20/month delay. As would I.


#15

Did you by any chance already use some of your credit in your previous order?


#16

I wonder that, sometimes, myself. “If that Tom guy says one more thing about the GFUI, I’m going to ‘accidentally’ disconnect him from it.”

Correct.[quote=“cynd11, post:15, topic:8438”]
use some of your credit in your previous order
[/quote]

There have been no orders.


#17

Don’t worry, they’re very nice about it. Guess how I know that.


#18

Should be $80 we got the email in the same month


#19

Yeah… I said that to my wife last night. “We need some more :proofgrade:. We’ve got somewhere between $60 and $100 in credit.” I was pretty surprised when I saw $20. I’m not worried. I’m sure they’ll work it out for me quickly. It’s only 08:50 left-coast time. I’d like to place my order today, but it’s not urgent.


#20

The only thing we talk about at lunch is the stuff you post publicly - anything you send to us through private channels is read for the purpose of helping you solve your problem and the company improve ourselves.