How about addressing the overall sentiment you have expressed. Quit focusing on the points that could possibly be in dispute and address the large components.
Implied theft
The problem is Glowforge couldn’t have sold it if they were honest and said it was a concept that would take 18 months to develop. A competitor would have taken the brief and developed something a bit simpler, quicker and cheaper and we would all have jumped ship. Because of this threat Glowforge have been trying to hide how far they are behind and any technical details for as long as possible.
Since I ordered very close to launch mine should be one of the “first units”. No mention of beta testing. It just reads a slow ramp up of production starting December and continuing over the next few quarters, so that includes Q1. It was never going to happen then so it must have been a deliberate deception to get orders.
The original marketing was a deliberate deceit to get customers on board. It portrayed a product that could already do everything and could be delivered in Dec 15. Once they had thousands of orders they said, “oh we only meant beta deliveries in Dec 15, production in June 16”.
The original marketing and all the updates except the last one (at this point) have been proved to be dishonest though. Deliberate deception, not naivety about how long things take. For example telling people at BAMF that production units were shipping and still saying all orders would ship before end of August.
The original marketing and all the updates except the last one (at this point) have been proved to be dishonest though. Deliberate deception, not naivety about how long things take. For example telling people at BAMF that production units were shipping and still saying all orders would ship before end of August.
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