My second day with the glowforge and it’s completely stopped working…this is so frustrating.
I get this generic and unhelpful message when I push the print button in the app.
We’re sorry, an error occurred while preparing this print.
If the issue persists, please contact us at firstname.lastname@example.org with details about what’s causing this error to occur.
I’m trying to cut a very simple file:
But the issue happens on other files as well. I’m cutting on .5" material, so focal point is set to .433, 160 speed, full power. I’ve rebooted the machine several times, moved the head with teh machine off to force a recalibration, but the problem still occurs. It gets past the scanning material step and then quickly fails on preparing design.
I’m very very sad to not be able to use my toy on its first weekend. Any help would be appreciated.
edit: solution was as Jules and Mark suggested. Half inch materials are not supported with the crumb tray in place. Removing the crumb tray and propping the material up to be a quarter inch tall (a quarter inch above the original crumb tray height).