I just saw this thread about a broken part on a Glowforge
It looks as though there was a problem with the bearing/roller and it snapped in half during transit. The result of the discussion is that Glowforge need the machine to be returned to base rather than sending out a replacement part. The part in question appears to be held in by a single screw and would be very easy to replace.
Being an international customer I have serious concerns about this, are we expected to return the whole unit for every minor issue like this?
Do Glowforge cover the cost of returns?
I’m seriously worried that I’m buying a machine that can be easily damaged in transit and the cost of returning it to the US will make it uneconomical to repair.