I am trying to setup my new Glowforge Plus on my school’s network and am having issues. IT has whitelisted the MAC address, so it should be able to connect to either our unsecured guest network or our more secure faculty/staff network. Our guest network is open and the MAC address of my Glowforge has been whitelisted. Our secure network uses WPA2-Enterprise and 802.1x EAP (per my IT department).
I also tried connecting to my phone as a hotspot, and that failed as well. I could see the connection on my phone, but I still received the “Device Error!” page. I have attached the log file for my `Forge. Please advise next steps to try, as my students, principal, IT department, Educational Technology department, and district-level administration would like to see the Glowforge in operation compared to more bulky/industrial laser solutions.
Thank you for your help,
Ensign Intermediate School
Site Technology Coordinator
Lead Engineering Teacher
Glowforge Owner since October 4, 2016 (received March, 2018)
Logs-YWV-769-20181002-172157.zip (114.9 KB)