@dan my estimated date is April 2018. I purchased the starter with the intention of upgrading to the pro. Does this change the date too? My intention for this was to somewhat gift it to my daughter for chrsitmas to add to her little school business and now doesn’t seem to be the case.
For those that may have relied in the 500+ previous replies is there other alternatives out there that won’t take 6+ months to arrive? Same price point?
I got it ! April 2018.
Does that mean i receive my GF at that date ? With a golden ticket 6 weeks before ?
Or i will receive the GF 6 weeks After ? Just to be sure. (Well, After 2 delays, nothing is sure…)
I’m in Canada too. Ordered Oct. 12. Shipping March 14, 2018. Grumblecakes.
I got my email… sort of… I’m a 20th order and the email I got said shipping on the 29th of Nov. I’ll let my wife stay asleep before I break the news of I know I said by end of Oct since that is what GF said but… I guess an email with a day is better then nothing though. Not sure how long it takes to get once shipped maybe a Christmas present under the tree after all.
The part that gets me if you read the replies of folks that got a date the guys at GF seem to have said to heck with it ship whenever. Dates are all over the place people ahead of me are shipping after people after me getting earlier I would have hoped some semblance of order would have been kept.
I’m not sure I understand your question, but if you’re asking if upgrading means you go to the “back of the line” for your purchase date, then - no, you keep the same purchase date.
I think there’s more order than there appears. Right now, people are mostly just saying the date they ordered and the date the website estimates. So, what we see doesn’t take into account what they ordered (pro versus basic vs waiting-for-the-filter) or where they live (domestic vs international). There are probably other facters that I’m missing, too.
So, let’s say you ordered the 15th, and are expecting shipping in December. Bob ordered the 20th, but he is expecting his in November, and Jane ordered the 10th and is expecting hers in June. It seems like there is no rhyme or reason. But maybe Bob ordered pro and the pro units are shipping faster. Maybe Jane is an international buyer, and shipping to her country doesn’t start until April. Or maybe she is waiting for the filter, which you and Bob didn’t get.
Does that make sense? I think there are just a lot more factors that have gone into the schedule than what we are seeing.
Haha! I really fooled myself into thinking it would show up this year. I knew back in mid September you were bound for another delay, but even I didn’t expect it to be another full quarter or possibly more. I will probably have to step away for a bit. Hanging around this forum and watching other people promote a tool that is always… just out of reach gets depressing after a while. Unlike previous delays, this one is due to an inability to produce units fast enough rather than a desire to improve the product. So, it doesn’t really have the silver lining that some of the past have had.
On that note…
Can you explain why you need to wait for an email acceptance before the build out begins? At this point, I’ve waited an insane amount of time, as has everyone in this forum. How many cancellations responses are you really getting to your “Are you ready” emails? What’s the point of waiting to build other than to put up a smokescreen around a lack of resources dedicated to scaling production? I’m not going to assume to understand the technical challenges of your manufacturing process but the whole idea that you guys have to wait for a response before building that person’s machine doesn’t really hold water. I’ll wait as long as I have to but can you provide the reasoning for that? Seems like more of a strategy than a necessity.
I ask same question about shipping date and golden ticket date…
It makes since and it is true there are a few factors involved in the odd looking dates. Myself for example is a basic with filter but I want the unit even if it means getting it without the filter since the filter is delayed
Dan responded to a similar question here:
The line runs as fast as it can. You get sent an email asking whether you want to accept delivery, and if you say yes then one of the machines waiting to be built is allocated to you. Once it’s built they send it out. If you say no they will send an email to somebody else, and the unbuilt machine is allocated to them instead.
Presumably the reasoning for waiting for acceptance and allocating each machine to a person is that they can then use your money to pay for the build. If they were just building machines which didn’t have an owner then they would have to pay for the build using a different fund and replenish it using your money after it has been allocated to you.
So did I read my email correctly. GF is providing a shipping estimated date but their software is beta so I should take that as I shouldn’t trust the date? I’ve read it through a few times and it makes my head and heart hurt.
That seems unlikely to me since they have a massive backlog of deliveries to make and they are way behind. Added to which, I’m assuming they plan for future sales, so, at no point should the line stop moving. They should never need “enough responses” to fill a line if they intend to stay in business and certainly shouldn’t have to abide by that rule at this point in time. I’m not sure how that logic passes the smell test.
I’m not sure what you read into my reply, but the whole point is that the line does not stop. It runs as fast as it can. See the first sentence.
They send out emails far enough in advance that all machines are allocated to somebody before they are built. Which means that both “the line runs as fast as possible” and “we don’t build your machine until after you have accepted it” can be true at the same time.
Why doe it say, when buying a new glow forge it will be scheduled for shipment in 1 month from purchase.
I’m not referring to your interpretation of what Dan said. I’m talking about what he has actually said. Even if what you think he meant is in line with what he meant, why is there a six week window? It obviously doesn’t take six weeks to sort out a yes/no email response. If the line is constantly moving and you have a backlog that will keep you busy for a year or more, why is there a need for a six week window?
A couple days ago, someone posted about, “No, Dan does not mean that your machine isn’t built until you reply, it just isn’t allocated.”
Then Dan himself posted a reply that specifically said, “it doesn’t get built until you respond to the email”.
So, that is a very different thing than, machines are being constantly built and once you reply we associate you with a machine being built. That’s how any normal person would assume the process works but that’s not what has been said.
We have no clue why the main order page says they will schedule shipment 1 month from purchase. I guess technically it could mean “schedule shipping” and not start the shipping process but I’m not going to assume anything at this point.
I appreciate the update but this still feels very flaky. I just got an email with “good news” that my GlowForge is going to ship in October BUT that shipping can take up to 6 weeks. huh?
Given the track record of the company, any and all communication from them could be considered false (at least in the sense that only a small percentage of their “predictions” have become true). A reasonable assumption is that any prediction they make, is just false, until their track record of predictions show otherwise.
I haven’t cancelled, therefore my actions are not rational, because a rational person wouldn’t believe anything the company says.
The shipping process is kind of weird, but it’s how they’ve been doing it for a few months now. You’ll get an email sometime this month asking whether you’re ready to receive your Glowforge and if so what address to send it to.
From the time you reply with your address it may take up to six weeks to deliver your Glowforge, but most likely 2–4 weeks given what people have reported in the forum.
This is correct - I apologize my explanation was not as clear.