Error message when adding design to my dashboard

[deloachdebbie]

I am receiving the following message when trying to add any image to my dashboard: “There was an error adding this design. Please try again.” - Does anyone have any suggestions?

[dklgood]

Welcome to the forum.

Have you tried dragging and dropping the image onto the Glowforge bed?Will other files load without issue? Have you tried opening the app in a different browser? Which Glowforge do you have?

[judiscreations]

Same thing. I’ve refreshed my browser several times and still get the same message.

[dklgood]

Have you used a different browser?

[hitchner.jp]

Having the same issue with every file I try to download, I’ve cleared cache and tried a different browser. I am close to just getting rid of this laser printer my others don’t have constant issues like this.

[dklgood]

Glowwforge is aware of the problem and is addressing it: https://statuspage.glowforge.com/

[tim1724]

Glowforge staff response:

Design catalog not loading to dashboard

Hi everyone! I’ve raised this with our Software team and Customer Care, and they’re actively looking into it. There’s now a notice up on the Glowforge Status Page here: https://statuspage.glowforge.com/ and we’ll keep that updated as we learn more and work toward a fix. If you haven’t already, you’re also welcome to open a Support ticket. That helps us keep track of who’s affected and makes sure updates and next steps get to you directly. Really appreciate you all calling this out and your pat…

[Brandon.B]

Hi Everyone. The issue with the adding Glowforge Catalog Designs to you library has been resolved with the software team now. The status.glowforge.com page has been updated to reflect this.

If you are still encountering any issues, please submit or follow up on a support ticket so we can take a closer look and help troubleshoot further. Thank you for your patience throughout this.