Now that I am glowforging away (glowforaging?) I have many things that I see would be good additions. I come and search for someone asking for that feature request (FR) so I can add to an existing discussion, to often find that there was a thread but now it is closed.
For example, in uploading things my upload screen quickly got cluttered so I wanted to see if Folders were already a request. I found a thread where it was opened by a requestor, several piped in within a few hours and it was closed by the staff within 6 hours.
When a FR is closed does that mean there is seen as no room left for discussion? Once something gets into the mythical hopper (or someone āmaking sure the team sees itā) is that it? It seems closing a FR doesnāt allow for understanding demand. Would 10 people like that feature or 1000? Would that change the priority of it for work by the dev team? With such quick closure, how are they to know?
If I have a FR and I find a closed topic, do I start a new one to add my voice/vote or just see that it was acknowledged and closed weeks/months/years ago and say nothing?
Iām not wanting to rock the boat, being so new to the community, but want to see what the best way is to add my voice/vote to FRs I am interested in, or if adding my voice/vote to closed FRs is not allowed or encouraged.
This is a great question, I have a similar curiosity. There are may feature requests that Iām sure have all ready been vocalized, but Iād like to add my āweightā to them.
Great idea. Should be a separate section of the forum with feature requests and then the number of likes/upvotes or whatever you want to designate it would indicate priorities for the software developers.
At this point they probably have a good idea of the top three requests from the number of times the issues have been brought up over the years. They also havenāt yet implemented every last feature on the original list of features. After they get those two areas working then it would make sense to do a poll to determine customer priorities (biased to those who visit the forums of course). In the past theyāve done both topic polls (see options in post creation tools for ābuild pollā) and āgive us your feedbackā topics. Time will tell how they wish to proceed with customer prioritization.
If I have a FR and I find a closed topic, do I start a new one to add my voice/vote or just see that it was acknowledged and closed weeks/months/years ago and say nothing?
I have had several more FR that I wanted to come in and mention, but found existing threads that were locked. Still curious what the protocol is to show additional interest in a FR.
Right now folks are putting feature requests in Problems and Support. Thats a little problematic, because it opens a support ticket, and the support teamās job is to close tickets. But itās the only section of the forum that is guaranteed to be seen by staff. So until the time that there is a seperate area for posting/upvoting feature requests, I think what you need to do is the twofold approach:
Give the original FR post a like.
Post a new feature request, which might give at least three days worth of time for others to add feedback/ideas, etc before it gets closed down, maybe more.
I donāt know if āThe Hopperā has a weighting mechanism, but it should.
(folders, save custom settings, and the AI Plugin are at the top of my list)
Iām so sorry for the slow reply. Right now, weāre focused on delivering the features weāve promised you. We are adding to the āhopperā too, so feel free to post here or email support@glowforge.com when you come up with an idea - and itās ok to do that even if someone else has already posted. Thanks!
