My replies to the thread above were all performed on Friday from the computer I usually use for Glowforge uploading. I realized today that it had recently automatically updated to Chrome version 69.0.3497.92, which I think may be affecting the Glowforge App. To my surprise, the Glowforge App from my other desktop, running Chrome 68.0.3440.106, works just fine. Is anyone else experiencing this problem, or able to recreate it? If you have the latest version of Chrome 69…, are you able to view your render in the Glowforge App?
when i checked, it updated to 69.0.3497.100 and i’m still fine.
one thing to check, are both of the computers you’re looking at using the exact same extensions? it could be that an extension is keeping it from loading properly.
Thanks for reaching out. We haven’t been able to reproduce the problem you’re reporting using Chrome 69.0 on Windows, but could you please let me know the following:
Does the issue occur on your other computer after updating to Chrome 69?
Do other browsers exhibit the same behavior on either computer?
Try loading your design in the Glowforge app using an Incognito Window in Chrome 69, and let me know if this helps.
Does the issue occur on your other computer after updating to Chrome 69?
I actually cannot get my other computer to update to Chrome 69!? Odd things are happening…
Do other browsers exhibit the same behavior on either computer?
I can’t get the file to load with internet explorer - the site crashes before it’s finished rendering. UPDATE: I can get the image to render in Firefox!!
Try loading your design in the Glowforge app using an Incognito Window in Chrome 69, and let me know if this helps.
Same problem persists!
Other things I’ve tried:
Uninstalling and reinstalling chrome - didn’t help.
Alternate files - works sort of!? Attaching the honeycomb pins that worked (i downloaded from Glowforge community) and the hippo we created in-house (that worked a few weeks ago, but now does not) Glowforge Illustrator Hippo JN.ai (113.6 KB)
to inspect your extensions in Chrome click on Chrome>Preferences from the menu bar, or type “chrome://settings” as the web address,
click the blue “Settings” button in the upper left corner
click “extensions” (second from the bottom)
The computer that isn’t working right has only the basic pre-loaded Chrome extensions such as Google Docs, Sheets, Slides, and Drive. The computer that is working right has a few more extensions - lastpass, google hangouts, todoist, and URL shortener. Does this make a difference in my Glowforge capabilities??
Sorry, I misspoke - it was a Save As. Does it matter which SVG drop down I choose? I’ve tried both SVG 1.0 and SVG 1.1 but it doesn’t seem to make a difference.
EDIT: also, I’m confused as to why these same files worked just fine before but all of the sudden, on this particular computer, in apparently just Chrome, it’s not working anymore?
Hmm, well I’ve tried both and just tried SVG 1.1 again and that didn’t work. For now I will use Firefox since it seems to be working and will follow this thread if anyone from Tech can give any updates. Thanks all.
