I’m a new glow forge user and I have to say that so far the experience has been
frustrating. I have been using a Full Spectrum Laser for a couple of years now and
compared to that experience the GF has been like having my hands tied.
As of right now I have a couple of major issues.
I am not able to upload my designs. When I try to upload I get the "Drag you design anywhere
to upload. When I do that nothing happens. When I select browse nothing happens. I have tried different file formats but to no avail.
The file formats. As an FS Laser user it was extremely straight forward. I work in Rhino. It has very
powerful and simple vector editing compared to Illustrator. I was able to print directly out of
Rhino. Simple. I don’t have any software that will export to SVG. I was finally able to get Inkscape to
accept a PDF and save as an SVG. Still not able to upload a design. PLEASE MAKE THE GF COMPATIBLE WITH DWG. or DXF. FILES!!!
When I turned on the machine today it needed to calibrate. Everything seemed fine until I heard the machine clicking. When I went to see what was happening it was trying to force the head to the left and was jamming itself against the end of the carriage. I had to turn off the machine to get it to stop.
Is there a customer support phone #? I’ve tried to call it once but got the snarky message saying it’s best to use email and wait for a response. Which is great if you are just a hobbiest. But if you are on a deadline it can sink you.
Why can’t the camera see the edge of the cutting area? When I cut the ruler I placed the design to the edge of what I i thought
was the material which I had placed at the edge of the tray only to find out that there was an inch of
material to the left of what I thought was the edge of the sheet.
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