Glowforge offline, "Device Error" when attempting to connect to any WiFi network


It was working on this network for two days before it died, so I don’t think it’s about the network settings. :slight_smile:


That’s the bit that concerns me. It’s not like this is your first day, so the fact that you’re in this situation sure makes it feel like a hardware issue.

But, I still think @eflyguy was onto a good line of investigation. For that matter, so was @marmak3261. When you, for example, tried to connect to your hot spot, did it connect all the way through? “Congratulations” and all? And in your hot spot, could you see that the Glowforge was connected to it? Not sure if all do, but mine shows something like “x devices connected” and I can see the names of the devices if I look.


… and the GF won’t even show 5GHz networks as an option to connect to during setup. The WiFi radio simply doesn’t have that frequency.

I looked thru the logs and it appears it’s been connecting briefly but then repeatedly timing out trying to reach various GF URLs, like the network was unstable. I assume you’re using the same router for your laptop? One thing you could do is connect to the 2.4GHz band using your laptop, then run Speedtest.

My 2.4GHz speed is abysmal, and it’s not a signal strength issue. I can connect to it reliably from anywhere on my property, it’s just super slow. As well as the GF, all my home automation and webcams use it without issue - except for the camera calibration.

That is EXACTLY what I was experiencing the other day when I posted here in P&S. It saw the access points just fine but flat out refused to connect to any of them.

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Maybe the baby monitor went somewhere it should not have? I would not trust even a baby one around your pups.


No, I just get the “device error” message.

I can’t find how to see that – will get one of my kids to help me figure it out when they’re finished eating apple pie. :stuck_out_tongue_winking_eye:

Nope, just said I had a device error and to contact support.

Definitely not the best connection I’ve ever seen. We’re 'way out in the boonies; the signal comes from a neighbor’s tower (a mile or two away) via some kind of thingy on the house antenna. It’s abysmally slow and blinks in and out now and then, but it works better than it did before the neighbor who works in the biz put up his tower and connected us to it. :stuck_out_tongue_winking_eye: My phone and laptop have been working okay with it, other than the occasional brief outages.

What does Speedtest on your phone or laptop say?

Ouch. I can’t speak for support, but based on what I saw in the logs and those numbers, I think that’s your problem. Sorry.


I always read it as elfyguy


Thinking out loud - based on how you’re getting internet, I wonder if an antenna alignment might help improve things.

I dunno, those aren’t the lowest numbers I’ve seen on speed test, and it was doing okay before. (I wasn’t going to try the calibration until I had time to try it via a cell phone hotspot with the Micro Cell online!)

Let’s hope then.

FWIW, Speedtest on my 2.4 band is around 15Mbps and calibration wouldn’t complete (I have a 1Gbps broadband connection.)

The calibration is off just a bit since the move, but not enough that I’m in a big rush to redo it. I’ll see how it goes…once I’m able to print again, that is!

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I don’t know what speed you’re paying for, but that should be PLENTY of bandwidth.

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It’s free, courtesy of the neighbor who set it up, so I really can’t complain even though I’m used to more! :wink:

Thanks for uploading those logs! I took a look at some recent connection attempts from yesterday, and the error reasons I’m seeing are related to a network association failure. The good news is, this means your internet speed isn’t the culprit (I’d see errors relating to timeouts, if this were the case). However, if you’ve moved that means you’ve changed internet providers and the network may have gone through some “invisible” changes beneath the layer of SSID, password, and whatnot.

In technical terms, this means there may be a conflict with the IP address association of your Glowforge on the “new” network. Performing a factory reset of your Glowforge is likely to fix this. Fortunately, since almost everything is stored in the cloud, this procedure is quick and painless. The only thing you’ll have to restore is your wifi connection.

IMPORTANT: Please do not perform a factory reset in the future unless asked. The factory reset deletes troubleshooting information from your Glowforge that we can use to help you (the logs!), so we want to make sure that we have everything we need before a customer resets.

Here’s how to reset. Please do not turn off your Glowforge until the reset process is complete.

  1. Turn on your Glowforge.
  2. Open the lid.
  3. Press and hold the Glowforge button. The button will glow teal and eventually blink teal.
  4. Release the button when it begins to blink teal.
  5. Press and hold the blinking teal button again until the button begins to blink blue.

    The button will eventually turn solid green on its own, and your Glowforge will reboot automatically. Please contact us if the button does not turn solid green.
  6. After your Glowforge reboots, the button should glow solid teal again, and your Glowforge will be in Wi-Fi setup mode. Navigate to and follow the on-screen instructions to reconnect your Glowforge to your Wi-Fi network.

Oh, wow, @vee, I had completely resigned myself to having to return my unit – this totally WORKED, thank you for the awesome Christmas gift! :heart::heart_decoration::heart:


That’s great to hear, I’m so glad! Please enjoy the rest of your Christmas, and happy printing if you get up to that today!