@rmelvin06 I’m sorry this has been difficult. Would you do the following please?
- Reboot your Glowforge
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
- Navigate to setup.glowforge.com and follow the instructions on screen
If you see “Device Error” or any other error message, and Wi-Fi setup fails, please:
- Reboot your Glowforge once more
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
- Connect your computer to the Glowforge Wi-Fi network you see
- Visit the following URL in your browser: http://192.168.192.1:3000/logs/glowforge/zip
- A .zip file should download to your computer
- Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com
Please let me know if you run into any difficulty with these steps. Thanks!