Every single time I turn my Glowforge Pro on anymore it is showing as offline. I have gone thru every step over and over every time until something just right hits to make it work. I have to restart my computer, reboot wifi, setup hotspot to test, etc. etc. over and over until something magically works. I am right next to my router, we have plenty of bandwidth and signal. I have a wifi extender (even though we shouldn’t need it) and still every time I turn the machine on I have to go through this over and over. I have tried every single recommendation on the Support page, I have tried everything on the forums I can find yet no one thing works. Does anyone have ANY idea what to do to permanently fix this problem? I lose hours and hours of work every week. I am literally going into hour 4 trying to get it to work today. It is so tiresome. Between the lid separating from the bracket on one side that Glowforge refuses to fix because it’s not their part (but I can buy a new one to fix it!) and this connection issue I am SO regretting this purchase.
The startup (boot up) procedure the machine goes thru every time it is powered on can pretty much help you figure out if it is a network/wifi issue. The machine does not do anything like the ticking and homing if it’s not able to establish a connection the the cloud. If it does that, then the issue is likely mechanical, not network related.
That said, the best way to diagnose is to review the logs - which, again, require the network connection first. They’re not in “plain english” but pretty easy to understand, and you can search thru them based on time to narrow down the issue.
Support can do that, they have knowledge on the most common issues that show up there. Or you can continue to diagnose for yourself..
It’d probably be helpful to include instructions for accessing what logs we do have access to. It’s explained here:
Thx. Couldn’t find it in my notes.
Yeah I half did it for myself because I can never find the instructions when I want them.
Perhaps chat gpt could decipher the logs as long as it doesn’t have unencrypted passwords.
How would I see the log files? I’m having trouble with my machines too. I have two of them in the classroom and twice now they seem to randomly not come online. I do not see or hear them moving at all, only the fan noise. The last time this happened, I was too busy to call into support but a few days later it miraculously seemed to fix itself. They are down again today. Boo! I’m hoping when I come back in on Monday they will be working again.
How to access them was posted 4 posts above yours by evansd2. Click on the drop-down in his post.
It will download a file similar to Logs-ABC-123-yyyymmdd-xxxxxx.zip, which will expand to a folder called “Glowforge Logs-ABC-123-yyyymmdd-xxxxxx.zip”
The file “current” in the “glowforge” folder is the most recent, relevant log file, iirc.