I can see that Pip was already working with you last week and waiting for the results of some additional troubleshooting, which he asked for in the following threads:
Diff. intensities during a cut (response received - chat log from 11/6)
Camera makes wood look warped (still awaiting response)
Too many passes than requested (still awaiting response)
The last response we received from you in the email thread where he explained this was a request to return your unit. We’re happy to replace your unit as applicable under warranty, but before we can, we need to identify a cause for the issues. To identify a cause, we need to do more troubleshooting. Since this thread was posted, I can see that you’ve responded here with a chat log from November 6th, before Pip reached out via email: Diff. intensities during a cut
Unfortunately Pip is out of the office today, but I’ll be looking through the troubleshooting that’s already been done and the chat log that you pasted into that thread right now. I’ll also be closing open threads and moving troubleshooting into the email thread, to minimize confusion.
Please expect a response from me via email within the next two hours. Having various open threads does slow things down considerably, so please refrain from opening new threads and tickets with support until I’ve had a chance to respond there. Also, since troubleshooting will continue via email, I’ll be closing this topic now.
Thank you for your patience and understanding. You’ll hear from me soon.